payCLT 5/5: Crossing the Border - Driving Innovation from Inefficiency with Patty Hines
Cross-border payments account for roughly 40% of global payments fees, generating 15 times the revenue of the average retail domestic payment. While traditional cross-border payment models have been successfully processing millions of payments a year, emerging models and frameworks will dramatically change the world of cross-border payments, promising to improve processes, costs, and the customer experience.
This session will answer three key questions:
1. What are the drivers and trends affecting the cross-border payments ecosystem?
2. Are traditional cross‑border payment services adequately positioned for today’s challenges?
3. How are emerging cross-border payment models creating innovation from inefficiency?
About the speaker:
Patricia Hines, CTP, is a senior analyst with Celent’s Banking practice and is based in Charlotte, NC. Her areas of research include global transaction services and wholesale banking with a particular emphasis on treasury and cash management, corporate banking delivery channels, and trade and supply chain finance, along with commercial and small business lending.
Patty has over 20 years of experience in financial services across business, technology, and operations. Prior to Celent, she was a Research Director in Wholesale Banking at CEB TowerGroup, a leading financial services advisory research firm, where she conducted primary research focused on industry trends, strategic business drivers, and technology solutions in commercial lending and small business services.
She has also held senior product management, marketing, and technology positions at FleetBoston Financial, Wells Fargo, Citibank, MuleSoft, OpenText GXS, and S1 Corporation (now ACI Worldwide).
Patty received her MBA from the Yale School of Management and a bachelor’s degree in business administration from the State University of New York at Albany. She also holds a Certified Treasury Professional (CTP) accreditation from the Association of Financial Professionals.
Traditional means of authenticating customers such as user IDs, passwords and knowledge-based questions are increasingly breached and available to bad actors. These widely used forms of authentication also create friction for customers and restrict adoption of digital channels and processes. New technologies and wide adoption of mobile devices are making it possible to increase security while reducing friction for customers across channels. Firms are beginning to map out a path to getting rid of passwords.
About the speakers:
David has over 20 years’ experience in the financial services sector serving in product management, technology management, information / cyber security, and risk management executive roles. He has strong industry expertise in the end-to-end security lifecycle in consumer and commercial eCommerce and financial services. Additionally he has regulatory experience as both a practitioner and risk manager in information, cyber and third party risk for financial institutions.
Ed Aluise is a Director with Greenway Solutions. He has 20 years of experience in consulting and general management roles working with Global 1000 and mid-sized institutions in the Financial Services, Consumer Products, and Retail industries. In these roles, Edward has worked with a variety of companies to develop growth-oriented strategies while managing risk. His areas of expertise span strategy and product development, digital risk and security, and digital channel development. Recent engagements he has led include a digital experience strategy and roadmap for a super-regional bank, a payments controls assessment for a regional bank, and digital channels risk management program for a super-regional bank.
Prior to joining Greenway Solutions in 2011, Edward held Strategy and Product leadership roles at Bank of America in Payments, Small Business and Treasury Services businesses, including stints on the leadership teams of those multi-billion dollar organizations. Edward started his career as a consultant with AT Kearney in their Economics and Customer-Oriented Growth practices. He graduated Phi Beta Kappa from the University of North Carolina.
Edward Aluise on LinkedIn
Our payments franchises, institutions and customer relationships are under attack and the threat continues to grow.
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About the Speaker:
Fred Dumas has over 30 years of experience in the financial services industry, including experience founding and building highly successful technology companies. Fred has extensive experience in the area of Banking, International Payments, and Trade Finance. His educational background includes a BA in International Political Science from The Ohio State University. Fred’s professional experience includes successful exits of start up companies as well as leading investments in emerging Technology companies. He has served as both Chairman and non-executive member on several corporate Boards of Directors in both the US and Europe. Fred has also served on the Board of Trustees of several non-profit organizations. In addition to serving as Chairman of the Board of Dark Cubed, Fred serves on the Board of Directors of Spiritus Project, on the Board of Directors of Dalma Capital Management Limited, and the Board of Trustees of Discovery Place.